Privacy Policy

Information We Collect

We may collect information that you provide directly when you contact us, submit a quotation request, communicate with our team or send information relating to a vehicle or required part.

This information may include your name, company name, email address, telephone or WhatsApp number, country, vehicle model, VIN, OE number, part number, part photos, parts lists, requested quantities and other information included in your inquiry.

Vehicle and Parts Information

Vehicle and parts information may be collected when necessary to help identify an application, verify a reference or respond to a sourcing request.

This may include VIN information, market model names, model years, vehicle configuration details, OE numbers, reference numbers, photographs and other technical information supplied by the buyer.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, referring page, pages viewed, approximate location and interaction data.

Cookies and similar technologies may also be used for website functionality, performance measurement, analytics, advertising measurement and security.

How We Use Information

We may use information collected through the website and our business communications to:

• respond to parts inquiries and quotation requests;
• identify vehicles and required replacement parts;
• check fitment, references and sourcing possibilities;
• prepare quotations and coordinate orders;
• communicate with buyers about availability, pricing, shipping and order requirements;
• improve our website, product information and buyer experience;
• protect our website and business against fraud, misuse and security threats; and
• comply with applicable legal and regulatory obligations.

Parts Identification and Supplier Coordination

Where reasonably necessary to identify or source a part, relevant vehicle or parts information may be shared with suppliers, sourcing partners or technical service providers involved in responding to your request.

We aim to limit the information shared to what is reasonably necessary for identification, verification, sourcing or order coordination.

WhatsApp and Other Communication Services

Our website may provide links that allow you to contact Senvelo through WhatsApp or other third-party communication platforms.

When you choose to use a third-party communication service, information transmitted through that service may also be processed according to the privacy policies and terms of the relevant service provider.

Cookies, Analytics and Advertising

Senvelo may use cookies, analytics tools, advertising measurement technologies and similar services to understand website traffic, improve website performance and measure the effectiveness of marketing activities.

Where required by applicable law, visitors may be given options to manage or provide consent for non-essential cookies and related technologies.

How We Share Information

We do not sell personal information to advertisers.

Information may be shared with service providers or business partners where reasonably necessary to operate our website and business. These may include website hosting providers, communication services, analytics providers, payment service providers, suppliers, logistics providers and professional advisers.

Information may also be disclosed where required by law, regulation, court order or other lawful authority.

International Data Transfers

Senvelo serves international business customers and may work with service providers, suppliers and logistics partners located in different countries.

As a result, information may be processed or transferred outside the country in which it was originally provided, subject to applicable legal requirements.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, maintain business records, manage orders, support ongoing customer relationships, resolve disputes and meet applicable legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing.

Where applicable, you may also have the right to withdraw consent previously provided for certain processing activities.

Data Security

We use reasonable organizational and technical measures intended to protect information against unauthorized access, misuse, alteration, disclosure or loss.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. Senvelo is not responsible for the privacy practices or content of third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

The latest version will be published on this page with an updated revision date.